Terms & Conditions

Cancellations

Once a course is booked, cancellations are non-refundable unless the course is re-scheduled within 30 days.  Participants that cancel their registration within 24 hours of a course, are non-refundable. However, we understand that changes can happen unexpectedly, and we will work with you to place you in the next available course within 30 days.

Late Arrivals

If a participant arrives late, the participant may not be granted entry into class (at the discretion of the facilitator) and may forfeit the entire course fee.

Physical Course Requirement 

The participant understands that all courses involve physical components.  If the participant cannot perform the skills as outlined by the Red Cross, they may take part in the course, but will not be certified. Participants must complete 100% of the course in order to receive certification. 

Safety

The safety of all course participants and instructors is our number one priority.  Once a class is in session, no other access from the public or non course participants will be permitted.  Hand Sanitizer and gloves will be available for all participants throughout the session.  Our equipment and mannequins are thoroughly sanitized after every course to ensure the safety of everyone.  We don’t cut corners when it comes to your health & safety!

Privacy Policy

Debco Safety takes your privacy very seriously and will ensure all participant information remains strictly confidential. Personal information will be transferred for certification purposes only to the Canadian Red Cross and through a secure database.

Product Returns and Exchanges

Our health and safety products and on-line courses, are non-refundable once an order is fulfilled. We stand by our products. Should there be a manufacturer defect or recall for any of our products, Debco Safety will assist and provide information for further support from the manufacturer.

Disclaimer

Links and online content on our website are from external sources.  Debco Safety is not responsible for maintaining the standards and practices of any external sources and content.  Our First Aid courses and links are supplied through the Canadian Red Cross.